I have two mortgage payments and EVERY TIME the app offers to “Make a Second Payment for Free” to avoid an additional $5.00 processing fee it gets stuck loading a blank, white, screen. I have to close out and go back to process a separate payment and getting charged the extra $5. This should get fixed so your app users are more satisfied with their payment process. Once it’s fixed I’d happily leave a better review.dual_citizen777 , 03/16/2022
I was hoping payment history would give a break down of how payments were applied.
That would be helpful
Thanks so much for the feedback. We can see how this feature could be beneficial. We are always looking for ways to improve our customer experience. Although we don't offer this option, please contact our customer service department at 800-235-6938 and select option 1 for assistance.bestofawsome , 03/08/2022
Log in perfectly, but as soon as I submit my payment. It logs my out and says “error, can’t not accept payment”, like I know I got the money. And it’s my debit account. And for some reason. It won’t accept my credit card as a payment. This issue that has been going on since December 2021, nothing new. I’ve emailed. No reply. I’m tired of calling a robot and wasting 20 min of my life that I could have it last max 2 min from the app
Thank you for your feedback! We are working to resolve this issue. We can certainly understand how that might be frustrating for you. Please contact our customer service department at 800-235-6938 and select option 1 for assistance.
The developer, Virginia Housing Development Authority , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
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Compatibility iPhone Requires iOS 12.4 or later. iPod touch Requires iOS 12.4 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. Apple Vision Requires visionOS 1.0 or later.