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When it's not an emergency but you need care now, use your urgent care benefit. Watch this short video to help you decide where to get help if you have a sudden health issue.
Important: If you need immediate emergency care and/or are unable to drive yourself to the hospital, call 911.
All SCAN plans offer an urgent care services benefit.
You see your SCAN doctor for most of your healthcare, but what if you need care that can’t wait for a regular doctor’s appointment? With SCAN, you’re covered for urgent care visits but it’s good to know a few things before you go.
An urgent care center is for the times when you need minor medical care sooner than you can get in to see your regular doctor.
If it’s during regular business hours, call your doctor’s office first. Many doctors have times set aside for urgent appointments or extended hours, so you might be able to get in to see a doctor the same day.
Urgent care centers are set up to provide same-day care for a variety of minor health conditions—from colds and rashes to muscle sprains and achy joints.
These clinics can provide many of the same services as at your doctor’s office, like lab work and X-rays. No appointments are needed so you can come in right away, but know that centers are generally not open 24 hours.
Other things to know before going to an urgent care center:
Get urgent care help from the comfort of your home.
Many things you might go to an urgent care facility for can be resolved with a “virtual house call.” That’s why most SCAN plans also include a Telehealth benefit. Telehealth allows you to talk with a board-certified physician about non-life-threatening issues any time your doctor is not available, including after-hours and on weekends. Learn more.
Questions about this benefit? SCAN Member Services is here to help: 1-800-559-3500 TTY: 711
While you can go to any urgent care center, you should go to the urgent care center that your doctor works with. That’s why we recommend you ask your doctor’s office about what urgent care centers he or she works with.
The staff at your doctor’s office will be able to tell you which centers work with your doctor and where they’re located. Most urgent care clinics are not open 24 hours, so call the centers nearest you and make a note of the times they’re open.
Remember, SCAN offers a Telehealth benefit in most plans. This benefit connects you to a board-certified doctor 24/7 for a “virtual house call” for non-life threatening issues. Learn more here.
